At Travel Unbounded USA, we curate bespoke travel experiences, wildlife safaris, and exclusive journeys with meticulous planning. Due to the nature of our services and pre-committed supplier costs, specific cancellation and refund policies apply depending on the destination and season. All cancellation requests must be submitted in writing to contact@travelunbounded.us.
⚠ Important — Applies to All Bookings
- ◆Any non-refundable deposits paid to hotels, airlines, or ground operators on your behalf are non-refundable regardless of cancellation timing.
- ◆All payment processing fees charged by Stripe or your bank are non-refundable in all cases.
- ◆No-shows (failure to arrive without prior written notice) are charged at 100% of the total booking value.
- ◆Reducing the number of travellers or changing departure dates is treated as a cancellation of the original booking.
- ◆Only written cancellation requests acknowledged by Travel Unbounded USA are considered valid.
- ◆Delayed payments may result in automatic release of reserved services without liability to us.
Kenya & Africa Safari Packages
Due to the advance commitments required for safari lodges and tented camps, Kenya and Africa packages carry the following cancellation schedule:
Standard Season
- ◆Less than 60 days — 25% cancellation fee
- ◆Less than 45 days — 50% cancellation fee
- ◆Less than 30 days — 100% cancellation fee (no refund)
- ◆Beyond 60 days — Full refund (less bank/service charges & non-refundable deposits)
Peak Season
- ◆Less than 90 days — 25% cancellation fee
- ◆Less than 60 days — 50% cancellation fee
- ◆Less than 45 days — 100% cancellation fee (no refund)
- ◆Beyond 90 days — Full refund (less bank/service charges & non-refundable deposits)
Minimum advance booking: 60 days (standard season), 90 days (peak season).
Europe, Far East, Middle East & Other International Packages
- ◆All cancellations must be submitted in writing at least 30 days prior to arrival and acknowledged by Travel Unbounded USA.
- ◆No cancellation charges apply for cancellations made before 30 days, subject to group size and booking conditions.
FIT Bookings (Up to 6 Passengers)
- ◆45 days before arrival: 50% of total
- ◆30 days before arrival: 70% of total
- ◆15 days or less before arrival: 100% cancellation charges
GIT Bookings (7 Passengers or More)
- ◆30 to 21 days before arrival: 50% cancellation charges
- ◆21 days or less before arrival: 100% cancellation charges
Minimum advance booking: 60 days for all international destinations.
Wildlife Safari Packages
Wildlife packages require significant advance commitments to forest lodges and permit allocations. The following applies where no non-refundable deposits have been made:
Standard Season
- ◆Less than 90 days — 25% cancellation fee
- ◆Less than 60 days — 50% cancellation fee
- ◆Less than 45 days — 100% cancellation fee (no refund)
- ◆Beyond 90 days — Full refund (less bank/service charges & non-refundable deposits)
Peak Season
- ◆Less than 120 days — 25% cancellation fee
- ◆Less than 90 days — 50% cancellation fee
- ◆Less than 60 days — 100% cancellation fee (no refund)
- ◆Beyond 120 days — Full refund (less bank/service charges & non-refundable deposits)
Minimum advance booking: 120 days (peak season), 90 days (standard season).
Leisure & Domestic Packages
The initial token/deposit amount paid at the time of booking is non-refundable in all cases.
Leisure Package Cancellation Schedule
- ◆45–30 days before departure — 50% cancellation fee
- ◆30–15 days before departure — 70% cancellation fee
- ◆Less than 15 days / No-show — 100% cancellation fee (no refund)
- ◆Blackout / Peak dates — 100% cancellation fee (no refund)
Blackout dates include but are not limited to: Dec 22–Jan 2, Easter weekend, and other designated peak periods.
Standard Cancellation Schedule (All Other Packages)
Where no destination-specific policy applies, the following standard schedule is used:
- ◆45+ days before departure — Full refund
- ◆30–44 days before departure — 50% cancellation fee
- ◆15–29 days before departure — 70% cancellation fee
- ◆Within 15 days / No-show — 100% cancellation fee (no refund)
Peak season and festival period bookings may be subject to a 100% cancellation fee regardless of notice period. This will be specified in your booking confirmation.
Refund Policy
How to Request a Refund
All refund requests must be submitted in writing to contact@travelunbounded.us with your booking reference, the reason for cancellation, and any supporting documentation.
Eligibility
Refunds are subject to the applicable cancellation schedule above. The service must not have been fully or partially used. The request must comply with the specific terms applicable to your booking.
Non-Refundable Conditions
Refunds will not be issued for: no-shows without prior written notice; last-minute cancellations within the non-refundable window; non-refundable promotional bookings; payment processing fees; or administrative fees.
Processing Timeline
Approved refunds are processed within 7–14 business days from the date of written approval. Refunds are credited to the original payment method in USD. For bookings made through third-party agents, processing times may vary.
Payment Processing Fees
All Stripe payment processing fees and any bank wire charges are non-refundable and are borne by the customer in all cases, including approved cancellations.
Force Majeure
In the event of cancellations caused by natural disasters, pandemics, government travel restrictions, political unrest, or other force majeure events, refunds will be handled on a case-by-case basis in accordance with individual supplier policies and applicable US law. We will make every reasonable effort to secure credits or rescheduling options on your behalf.
Changes to This Policy
We reserve the right to modify this policy at any time. Changes take effect immediately upon posting. Your continued use of our services constitutes acceptance of the revised policy.
Contact Us
To submit a cancellation or refund request, or for any questions about this policy:
Also see our Terms & Conditions and Privacy Policy.